CUSTOMER INTEREST PROTECTION CENTER (CIPC)
Bangladesh Bank has structured the “Guidelines for Customer Services and Complaint Management”. The BB Guidelines are formulated with some specific objectives like attaining and retaining customers’ satisfaction & interest protection, banks/financial institutions’ goodwill, reputation and above all financial stability. As per these Guidelines, BKB is committed to provide better customer service and to provide a formal framework of the complaint.
Besides, customer can report their dissatisfaction or opinion about the bank’s service as through the Central Grievance System (GRS) of the Government of the People’s Republic of Bangladesh.